Help Centre
Gaming should always feel fun. Our easy tools help you keep control of your time and spending. Want to talk to someone? Gambling Therapy, GamTalk and the Responsible Gambling Council are there to help.
How can I sign up?
Tap Join, fill in your details, then confirm your email with the link we send you. We verify your ID and location before your first deposit is accepted.
Who is able to play, and where?
Players must be at least 19. You can join only if online casino play is legal under the laws where you live.
How quickly do I get my withdrawal?
Most cashouts reach you in 1 to 4 hours, while bank wire payouts may need up to 12 hours. There's no minimum, so you can withdraw any amount.
What is the no-deposit offer?
Create an account and claim 88 free spins. Anything you win from them needs 5x wagering, and cashouts from these spins are capped at C$100.
How do I take a break or self-exclude?
Want a break? Head to your account settings and pick a cooling-off pause anywhere from 24 hours to 6 weeks. Self-exclusion and account closure are in the same place too.
What currency does my account use?
Everything in your account is in Canadian dollars (CAD). Deposits, bets and cashouts all use CAD.
What are Richmond Originals games?
Richmond Originals is our own line of games. You will find them only in our lobby.
What limits can I set on deposits and play time?
In your account settings, you can limit deposits, wagers and stakes, or switch on time reminders. A lower limit applies right away. A higher limit applies after 24 hours.
Do you charge any fees?
No. Deposits and cashouts are always free of fees.
Stay in control
- Pick your own caps for deposits, wagers and stakes.
- Get time reminders and reality checks while you play.
- Need a breather? Take a cooling-off pause from 24 hours up to 6 weeks.
- Pick self-exclusion or account closure.
- A short quiz to check your play habits.
- Your ID and location get checked ahead of your very first deposit.
- Lowered limits apply at once. Raised limits take 24 hours.