Terms & Conditions

1. Who do these terms cover?

1.1 These Terms & Conditions are the agreement between you and Richmond Casino. They apply every time you sign up, deposit, play or cash out with us.

1.2 You accept these terms when you open an account or place a bet. If you don't agree, please don't play with us.

1.3 This agreement also includes our Bonus Policy, Personal Data Policy, Cookie Notice, Play Responsibly, Anti-Money Laundering Policy and Protecting Minors pages.

2. How do deposits and withdrawals work?

2.1 Canadian dollars (CAD) are the currency of your account. Balances, bets and payouts are all shown and paid in CAD.

2.2 You can deposit with Interac e-Transfer, Mastercard, Google Pay, Paysafecard, MuchBetter, Payz (ecoPayz), Neosurf, Skrill or AstroPay. The smallest deposit is C$10.

2.3 Withdrawals are available by Interac e-Transfer, Payz (ecoPayz) or Skrill. There's no minimum withdrawal and no maximum on how much you can withdraw.

2.4 After approval, most payment methods send your withdrawal in 1 to 4 hours. A bank wire may need up to 12 hours.

2.5 We charge no fees at all on deposits or withdrawals.

2.6 Every payment method you use must belong to you. If your deposit method can't accept payouts, we'll send your money through another of our withdrawal methods registered in your name.

2.7 Deposits open once we have verified your identity (KYC) and location. We may hold a withdrawal until every check under our Anti-Money Laundering Policy is done.

3. Can I open more than one account?

3.1 No. Each person can have one Richmond Casino account.

3.2 Please use correct personal details when you register. If something changes, you can edit them anytime in your account settings.

3.3 If we find extra accounts, they will be closed. Bonuses and winnings linked to them can be voided.

3.4 Your password is for you alone, so do not share it with anyone. Should you believe someone else has gained access to your account, contact us by email straight away.

4. How do the games work, and what happens if there is a fault?

4.1 You can find the rules, paylines and payout tables for every title in its info screen. Please check them before you play.

4.2 Every slot and digital table game on our site uses random number generator (RNG) software. Each result is random and is not linked to any earlier round.

4.3 Real dealers host our live dealer games, which are streamed. The outcome that counts is the one recorded by the dealer and the studio equipment.

4.4 A malfunction voids all pays and plays. If a fault in a game or our system hits a round, we cancel it and return your stake to your balance.

4.5 If your connection drops mid-round, the game saves your progress wherever it can. You will see the outcome when you return.

5. Who holds the rights to the site's content?

5.1 Our logos, design, text, graphics and software belong to Richmond Casino or to the game studios that license them to us.

5.2 You may use this site for your own personal play. You need our written permission to copy, sell, reuse or change any of our content.

6. Can these terms change?

6.1 Yes. We change them when our service or the rules we follow change.

6.2 If we update these terms, the new version goes on this page with a new date. For major changes, we'll also email you or show a notice when you log in.

6.3 When a change comes into effect and you keep playing, the updated terms cover you. Not happy with it? You can stop at any time and withdraw your balance.

7. Where do I find the bonus rules?

7.1 Every promotion, including the welcome offer, follows our Bonus Policy.

7.2 If anything there differs from these terms, the Bonus Policy applies to that bonus.

8. Which laws apply?

8.1 This agreement follows the laws that apply in British Columbia and the federal laws of Canada.

8.2 You can only play here if gambling is legal where you live. We follow Canadian rules on minimum age, ID checks and the prevention of money laundering.

9. What are the limits of our responsibility?

9.1 Our team puts real effort into keeping the site up and working well. Still, we can't guarantee it will be error-free or online at all times.

9.2 We can't be held liable for losses that come from your own device or internet connection, from events we cannot control, or from you breaking these terms.

9.3 We do not accept responsibility for indirect losses, such as lost time or lost opportunities.

9.4 These limits do not apply in cases where the law prevents us from limiting our responsibility.

10. Who can play at Richmond Casino?

10.1 The minimum age is 19.

10.2 You must be a resident of Canada, and playing at an online casino must be legal where you live.

10.3 Self-excluded players and anyone barred by law may not play. See our Protecting Minors page to learn how we stop under-age players from joining.