Personal Data Policy
1. What information do we collect?
1.1 At sign-up, you share your full name, date of birth, email address, phone number and home address with us.
1.2 For identity checks, we collect copies of your ID and proof of address, and sometimes details about where your money comes from.
1.3 When you play and pay, we record your deposits, withdrawals, bets, bonuses and game history.
1.4 On every visit, we log your IP address, your location, and which device and browser you use.
1.5 When you write to us, we keep your messages and our replies.
2. Who do we share it with?
2.1 Payment companies that process your deposits and withdrawals, for example Interac, Skrill and Payz.
2.2 Verification services that confirm who you are, how old you are and where you're playing from.
2.3 Service providers that support our casino operations, for example game studios, hosting, email and fraud prevention companies.
2.4 Authorities, when Canadian law requires it.
2.5 We never sell your personal data. Partners get only what they need for their task.
3. Why do we use it?
3.1 We use your data to:
- set up your account so you can play
- handle payments in Canadian dollars
- confirm your age, identity and location
- meet Canadian rules on money laundering
- offer limits, breaks and other tools from our Play Responsibly page
- answer your emails and solve problems
- send offers, if you have said yes to them
- improve our site and games
4. How do we keep it safe?
4.1 We use encryption to protect your data as it travels between your device and our servers.
4.2 Your data is visible only to team members whose job requires it.
4.3 We check our security steps regularly and fix weak spots quickly.
4.4 You can help as well. Pick a password that is hard to guess and never share it.
5. Does my data leave Canada?
5.1 A few partners of ours store or process data in other countries.
5.2 When we send data abroad, we use contracts and safeguards so it gets the same care it would get here.
6. How long do we keep it?
6.1 Your data stays with us for as long as your account is open.
6.2 Once your account is closed, we hold on to some records for the time Canadian law requires, such as for money laundering checks.
6.3 When we no longer need it, it is deleted or made anonymous.
7. Can I choose what marketing I get?
7.1 Yes. We only send you offers by email or text if you've opted in.
7.2 To change your choices, visit your account settings, tap unsubscribe in any promotional email from us, or email [email protected].
7.3 If you've self-excluded or you're on a break, we won't send you any marketing.
7.4 Account and security messages are not marketing, so you will still get those.
8. What about young people?
8.1 Richmond Casino is for players 19 and older.
8.2 If we spot an account that belongs to a person under 19, we close it and delete its data, except where we're legally required to hold on to it. Our Protecting Minors page has more details.
9. What lets us use your data?
9.1 We use your data when:
- you have given consent, such as for marketing
- we need it to provide the service you signed up for
- Canadian law requires it, such as identity and money laundering checks
- we have a fair business reason, such as preventing fraud, and it does not override your privacy
10. What are my data rights?
10.1 Canadian privacy law lets you ask us to:
- Show you every piece of personal data we have on you.
- Correct any details of yours that are wrong or out of date.
- Delete your data, except where we must legally hold on to it.
- Stop using it for certain purposes, such as marketing.
10.2 Send your request to [email protected]. To protect your data, we'll confirm your identity first.
11. Can this policy change?
11.1 Yes. If we change how we handle data, we publish the revised version here along with an updated date.
11.2 For bigger changes, we'll let you know by email or with a notice the next time you sign in.
12. What about cookies?
12.1 Cookies help us operate the site and understand how people use it. Our Cookie Notice describes every type and explains how to disable them.
13. Who do I contact?
13.1 For privacy questions, email [email protected].
13.2 For general help and for complaints, email us at [email protected].